Disclaimer and Privacy Policy


This Website (resilience.reapra.com) has been set up by Reapra Pte. Ltd. (“Reapra” or “we”) as a not-for-profit collection of information and resources from various third party websites aimed at educating the public on various resources available for companies seeking to adjust to the COVID-19 pandemic.

The information contained in this Website is published for educational and general information purposes only, and should not be construed as legal advice on any subject matter, and should not be relied upon (in whole or in part) for making personal, legal or financial decisions. You should consult an appropriate professional for specific advice tailored to your current situation and needs.

We consider the information published in this Website as accurate as at the date of publication to the best of our knowledge, information and belief, and we reserve the right to make additions, deletions or changes to such information without prior notice. We have taken active steps to curate the information provided and their respective sources, however the contents in this Website might include omissions, inaccuracies or typographical errors, and such contents become inaccurate as a result of developments occurring after their publication dates. We have no obligation to maintain the accuracy or current relevancy of such information. We do not warrant or guarantee the relevance, accuracy, completeness, adequacy or legality of any information provided in this Website or the third party websites.

Neither Reapra nor our affiliates and our respective shareholders, directors, officers and employees (“Reapra Group”) assume any liabilities in respect of any errors or omissions on this Website, or any and all responsibility for any direct or consequential loss or damage of any kind resulting directly or indirectly from the use of this Website. Reapra, on behalf of the Reapra Group, expressly disclaims any liability, whether in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, punitive or special damages arising out of, or in any way connected with, your access to or use of this Website.

Any links to other third party websites contained within this Website are for your convenience only and does not constitute an endorsement by Reapra of such websites. Reapra is not responsible for the content of other third party websites referenced in this Website.


This policy sets out:

A. the information we collect about you when you visit our Website or otherwise interact with us;

B. how we use, share, store, and secure the information; and

C. how you may access and control the information.

In this policy, “Reapra” or “we” refers to Reapra Pte. Ltd. of 328 North Bridge Road, #02-20, Raffles Shopping Arcade, Singapore 188719 (together with our subsidiaries, our holding company, and subsidiaries of our holding company from time to time) and “Website” means our website at [resilience.reapra.com]

In this policy, “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, that relates to an identifiable individual.

1. What information we collect about you

1.1 We collect the following types of information about you:

(a) information about your device or connection, for example visitor's browser type, language preference, referring site, the date and time of each visitor request and internet protocol (IP) address and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and

(b) information about your use of or visit to our Website (collectively, “Usage Data”).

1.2 We collect the above information when you provide it to us or when you use or visit our Website.

1.3 In addition, our Website is hosted by Ghost/Google and your use of our Website is subject to their third-party privacy policy and terms of service.

2. How we use information we collect

2.1 We only use your personal information where the law allows us to. We use your personal information only where:

(a) it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests

(b) you have given us consent to do so for a specific purpose; or

(c) we need to comply with a legal or regulatory obligation.

2.2 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw or revoke your consent any time by contacting us (please refer to paragraph 6 for contact information), but please note this will not affect any use of your information that has already taken place.

2.3 We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.

2.4 For visitors to or users of our Website who are located in the European Union, we have set out our legal bases for processing your information in the Legal Bases Table at the end of this policy.

3. How we share information we collect

3.1 We share information with other companies in our group in order to operate our Website.

3.2 We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.

3.3 If you use any third-party software in connection with our products or services, for example any third-party software that our Website integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.

3.4 Our Website contains links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.

3.5 We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.

3.6 If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information.

4. How we store and secure information we collect

4.1 We generally use clouding computing services (such as Google Drive, cloud drives and email servers) to store information. Accordingly, any of your personal information which is uploaded, saved or stored in these platforms will be transferred overseas within such services.

4.2 We have adopted the following measures to protect the security and integrity of your personal information:

(a) information is encrypted using TLS/SSL technology;

(b) access to your personal information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality; and

(c) our information collection, storage, and processing practices are reviewed regularly.

4.3 We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4.4 While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure.

4.5 We only retain personal information for so long as it is reasonably necessary to fulfil the business or legal purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After such time, we will delete or anonymise your information, or if this is not possible, we will securely store your information and isolate it from further use. We periodically review the basis and appropriateness of our data retention policy.

5. Changes to this policy

5.1 We may amend this policy from time to time by posting the updated policy on our Website. By continuing to use our Website after the changes come into effect, you agree to be bound by the revised policy.

6. Contact us

6.1 Please contact us at info@reapra.sg or submit any written request to:

Reapra Pte. Ltd.

328 North Bridge Road, #02-20, Raffles Shopping Arcade, Singapore 188719


Attn: Data Protection Officer

6.3 Please contact us in the first instance if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed.

Last updated: 13 April 2020


Cookies are small text files that are placed on your device by a web server when you access our Website. We use cookies to identify your access and monitor usage and web traffic on our Website to customise and improve our products and services.

We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Website. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).

We only use strictly necessary cookies – these are cookies that are required for the operation of our site.

You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our Website.


Processing purpose
To study the usage of our website

Type of data processed
Technical Data and Usage Data

Legal basis

Legitimate interest to improve our website and user experience

If you have any queries, concerns or requests with respect to the collection, use, sharing or storage of your personal information as mentioned above, please contact the Data Protection Officer at legal@reapra.sg.

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